How long do I have to decide if I would like to accept a position?
When a position is available the Enrolment Officer will email you an enrolment pack to complete. You will have 48 hours to complete and return your enrolment pack with supporting documentation. If we do not hear from you within this time we will follow up with a phone call however if we are not able to contact you, the hold on your position will be removed.
What will I need to provide in order to secure my enrolment?
Enclosed in your enrolment pack you will find all the information you need to start your journey with Harmony. It includes key information about our fee schedule, childcare benefits/rebates and method of payment. There are several important documents in this pack that we ask you to complete and return to confirm your enrolment.
|All About Me|
|Copy of Birth Certificate|
|Copy of Immunisation History Statement from ACIR|
|Confirmation of child’s Centrelink CRN|
|Copy of parents driver’s license|
|Action plan for asthma, anaphylaxis and/or allergic reaction if applicable|
We understand that gathering all of this information can be difficult and so recommend that families have these documents ready well ahead of time to ensure the 48 hour time frame from offering is met.
Is there a minimum number of days required for enrolment?
Yes, we recommend a minimum of 2 days as we believe your child will benefit from building strong trusting relationships with their educators and peers and settle in more quickly the more frequently they attend.
Am I able to claim the Government rebates if I enrol with Harmony ELJ?
Yes, to aid in the payment of childcare fees, the Department of Human Services has provided access to Child Care Benefit (CCB) and the Child Care Rebate for eligible families. Parents, please note it is your responsibility to apply for these schemes with the Family Assistance Office on 136 150. Once CCB/CCR is approved, you will need to provide the Centre with your Customer Reference Number (CRN) and date of birth (DOB) along with your child’s CRN and DOB so a formal enrolment can be made. Your benefit/rebate will then be subtracted from the full fees owing, leaving a gap fee which is the amount families pay to the Centre, meaning less out of pocket expense.
How do I join the waitlist?
Please complete the ‘enquire now’ form and our Enrolment Officer will be in touch shortly.
How do I find out about vacancies at your centres?
We encourage you to contact our Enrolment Officer via 1300 HARMONY or by completing an enquiry form to enquire about the current availability at your preferred centre.
When can I visit the centre?
We welcome all families to visit us as this is a great chance to view the facilities we have on offer and to meet the amazing team however we ask that you schedule these in advance. This is to ensure we do not disrupt the studios and individual routines. To book a tour please complete a form online or contact our Enrolment Officer on 1300 HARMONY.
Is there a fee to join the waitlist?
No, there is no fee for joining the waitlist.
Can I join the waitlist if my child is yet to be born?
Yes, when you join our waitlist you can simply list your unborn child’s name as ‘Baby’ with their ‘Surname’ and list your predicted date of delivery as their date of birth. Once your baby is born please contact the Enrolments Officer to update your details.
Do I need to continue contact to keep my place on the waitlist?
Our Enrolment Officer will regularly be contacting all of our waitlist families and updating them on availability. You are welcome to contact us if you have any questions or need to update your preferences.
What’s the notice period to change days or end my enrolment?
2 weeks written notice.
Can I transfer from one Harmony centre to another?
Yes. Please express your interest of transfer to our Centre Manager who can query the availability within another Harmony Centre.
Will my child move rooms when they have a birthday?
Transitions into another studio are decided based on several factors. This is a collaborative decision to ensure it is the best time for the child and they are ready to venture onto more challenges and experiences. There will usually be a general move to the next studio as your child becomes older at the beginning of each school year but this will be thoroughly communicated prior to the transition.
What are the staff/child ratios?
The ratios of adults to children are regulated by the Government, and differ from state to state, as shown below.
|2-3 years||1:5 (1:4 VIC: Brayrbook)|
What are your fees?
Each Harmony centre has a different fee structure which can be found on your selected centre’s page.
What is included in the daily fee?
|Freshly Cooked Nutritious Meals|
|Nappies & Wipes|
|Variety of Extra Curricular activities and experiences|
How do I pay my weekly fees?
All fees are to be paid via Ezidebit weekly. At enrolment we will supply you with a direct debit form and you can elect to pay your weekly fees by credit card or direct debit. You can change your billing details at any time by notifying your Centre Manager. The initial amount will include an advance payment of one week’s full fee. We understand that this may be a new process for some families however I am certain that you will appreciate the convenience of automatic payments.
Do I have to pay for public holidays?
Yes you will have to pay for public holidays because we have everyday costs that take place including educators wages that still need to be paid whether we are open or not. Some early childhood services offer free public holidays but absorb their running costs into their fees making their daily rate higher. This may mean that you are paying for public holidays even if your child is not enrolled on a public holiday.
Why do my fees sometimes fluctuate from week to week?
Due to the data we receive from Centrelink and the Department of Human Services sometimes amounts fluctuate in regards to your Child Care Benefit and your Child Care Rebate dependant on your eligibility. This is triggered by the Department of Education, Employment and Workplace Relations (DEEWR) which we unfortunately have no control over. We are always happy to answer your questions as best as we can.