Frequently Asked Questions

Q. What are your opening hours?

A. We’re open 52 weeks of the year, Monday to Friday, from 6.30am to 6:30pm. We are only closed on public holidays.

Q. Are you Child Care Subsidy approved?

A. Yes we are! To aid in the payment of childcare fees, the Department of Human Services has provided access to Child Care Subsidy (CCS) for eligible families. Parents, please note it is your responsibility to apply for these schemes with the Family Assistance Office on 136 150. Once CCS is approved, you will need to provide the Centre with your Customer Reference Number (CRN) and date of birth (DOB) along with your child’s CRN and DOB so a formal enrolment can be made. Your benefit/rebate will then be subtracted from the full fees owing, leaving a gap fee which is the amount families pay to the Centre, meaning less out of pocket expense.

For further information: 

Q. When are my fees due?

A. Fees are payable on the Friday of your child’s first week of care via Debit Success. Fees are payable one week in advance, so in your child’s first week of care, two weeks fees will be debited.

Q. Can I organise a tour of the centre before commencing care?

A. Yes you’re more than welcome to book a tour at any one of our centres. We can arrange tours at no charge, however all enrolment documents must be returned and parents must stay on the premises.

Q. Do you have a minimum number of days my child has to attend?

A. Yes, we recommend a minimum of two days care. We believe your child will benefit from building strong trusting relationships with their educators and peers and settle in more quickly the more frequently they attend.

Q. What do I need to bring on my child’s first day?

A. Your child will only need a spare change of clothing and a water bottle. We supply all meals, nappies, sunhat and bedding. For families who have littles ones in the nursery please bring bottles and formula/breast milk and if a comforter, such as pacifiers, blanket or soft toys, is required please feel free to bring this along too.

If you’d like to speak to an educator about enrolling your child at a Harmony centre you can get in touch below at any time.

Book a tour at one of our Harmony centres.

Meet our centre managers and see how Harmony aims to guide your child along their early learning journey and encourage school readiness.